We strive to provide you with high-quality products and a positive shopping experience. Please review our return policy below:
1. Returns:
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
2. Exchanges:
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at [Customer Support Email/Phone] within 7 days of receiving the item to initiate the exchange process.
3. Refunds:
Refunds will be issued in the original form of payment. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.
5. How to Initiate a Return:
To initiate a return, please contact our customer support at [Customer Support Email/Phone]. Provide your order number, the reason for the return, and any relevant photos for defective or damaged items.
6. Non-Returnable Items:
Certain items are non-returnable, including:
Personalized or customized items
Gift cards
7. Late or Missing Refunds:
If you haven’t received a refund within a reasonable timeframe, please check your bank account and contact your credit card company. If the issue persists, contact us at [Customer Support Email/Phone].
8. Cancellations:
Orders can be canceled within [X] hours of purchase. Once the order is processed, it cannot be canceled.
9. Contact Information:
We reserve the right to update and modify this Privacy Policy at any time. Changes will be posted on this page, and the last updated date will reflect the date of the revision.
10. Contact Information:
If you have any questions or concerns about our return policy, please contact our customer support at [Customer Support Email/Phone].
